HomeKeep
HomeKeep Support
Help with HomeKeep, account deletion, subscriptions, permissions, privacy, and contact options.
Account Deletion
In the app: Me -> Account Management / Change Password -> Delete Account. If you cannot sign in or cannot complete the process in the app, email [email protected] with your registered username, phone number or email used during registration, and reason for deletion (optional). We will process the request within 7 business days.
Privacy Policy and Terms
Frequently Asked Questions
How do I delete my account?
In the app, go to Me -> Account Management / Change Password -> Delete Account. After confirmation, account profile, spaces, items, photos, QR/NFC bindings, and related data will be deleted and cannot be restored. If you cannot sign in, email [email protected].
How do I cancel an iOS subscription?
Open iPhone Settings -> Apple ID -> Subscriptions, then choose HomeKeep and cancel the subscription. Subscriptions and refunds are handled by Apple under App Store rules.
How do I restore purchases?
If you changed devices or reinstalled the app, use Restore Purchases on the HomeKeep VIP or purchase page. The app verifies active purchases or subscriptions through Apple App Store.
Why does HomeKeep request camera, photo library, microphone, and NFC permissions?
Camera is used for item/space photos and QR scanning. Photo library is used to choose images or save QR code images. Microphone is used only for voice input or voice search. NFC is used to read tags attached to items or spaces. Permissions are requested only when needed.
Where is my data stored?
HomeKeep uses uniCloud cloud services to store necessary account, space, item, image, tag binding, and purchase status data. We use access controls and encrypted transmission to protect data.